Privacy Policy.
We clearly explain which personal data we may process, for what purposes, for how long, and what your rights are.
Last updated: 10 October 2026
VedaPool respects the privacy of its website users, its customers and the people who contact us.
This policy explains how Plural Tropical, Lda. processes personal data in connection with VedaPool's activities and the use of this website.
Data controller
The controller responsible for processing personal data is:
Which personal data we may process
We only process data that are adequate and necessary for the purposes concerned. Depending on your interaction with VedaPool, these may include:
- name;
- phone number;
- email address;
- property address or location, when necessary for assessment, a quotation or installation;
- information provided in a contact or quote request;
- dimensions or characteristics of the pool and its surroundings;
- photographs voluntarily submitted to assess the space;
- data required for invoicing, entering into contracts or providing services;
- technical data associated with use of the website, such as IP address, browser, device or technical logs, when necessary for the operation and security of the website;
- cookie preferences, where applicable.
What we use the data for
| Purpose | Legal basis |
|---|---|
| Responding to requests for information or contact | Steps prior to entering into a contract and legitimate interest in responding to the enquiry |
| Preparing proposals and quotations | Steps taken at the data subject's request prior to entering into a contract |
| Fulfilling an order, installation or other service | Performance of a contract |
| Invoicing, accounting and compliance with legal obligations | Compliance with a legal obligation |
| Security, prevention of misuse and technical operation of the website | Legitimate interest and, where applicable, compliance with a legal obligation |
| Cookies or technologies that are not strictly necessary | Consent, where legally required |
Where processing depends on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before that withdrawal.
Quote requests
When you request a quotation or ask VedaPool to contact you, we use the data provided to assess your enquiry, clarify questions and prepare or present a proposal.
Depending on the enquiry, we may need to know the location and pool dimensions or receive a wide-angle photograph of the area to be protected.
When sending photographs, please avoid including identifiable people unless this is necessary for us to assess the space.
Cookies and similar technologies
The website may use cookies and similar technologies to ensure it functions, save preferences and, where applicable, measure use of the website.
Technologies that are not strictly necessary will only be used with consent where this is legally required.
View Cookie Policy →Who we may share data with
VedaPool does not sell personal data.
Data may be made available, to the extent strictly necessary, to service providers supporting our activities, including:
- website hosting and infrastructure;
- email and communications;
- IT support;
- administrative, accounting or legal services;
- suppliers or partners necessary to perform a contracted service.
Where these third parties act as processors, processing must be carried out in accordance with instructions from Plural Tropical, Lda. and subject to the applicable data protection obligations.
Data may also be disclosed to public authorities where required by law or by a lawful decision of a competent authority.
International transfers
Some technology providers may provide services from countries outside the European Economic Area or use international infrastructure.
Where personal data are transferred internationally, the grounds and safeguards provided for in the applicable legislation will be used, including adequacy decisions or other appropriate safeguards where necessary.
How long we retain data
Data are retained only for the period necessary to fulfil the purpose for which they were collected, without prejudice to periods required by law or necessary for the exercise or defence of rights.
In particular:
- requests for information and quotations are retained for the period necessary to manage the enquiry and any pre-contractual relationship;
- customer data may be retained for the periods necessary to comply with applicable tax, accounting, contractual and legal obligations;
- technical logs are retained for the period necessary for the security and operation of the systems;
- where processing depends on consent, data will be processed for as long as that consent remains valid, without prejudice to retention necessary to demonstrate legal compliance.
Your rights
Under the applicable legislation, you may exercise the following rights, depending on the processing concerned:
Find out whether we process your data and obtain access to them.
Correct inaccurate or incomplete data.
Request the erasure of data where applicable.
Request restriction of processing in the circumstances provided for by law.
Object to certain processing where there are legal grounds to do so.
Receive or transmit your data in circumstances where this right applies.
Where processing is based on your consent.
Lodge a complaint with the supervisory authority.
To exercise a right, contact us at geral@vedapool.pt .
We may request information reasonably necessary to confirm your identity before proceeding with your request.
As a rule, requests will be answered without undue delay and within one month, without prejudice to circumstances in which the law allows that period to be extended.
Right to lodge a complaint
Whether or not you contact us first, you have the right to lodge a complaint with the Portuguese supervisory authority:
Data security
We adopt technical and organisational measures appropriate to the risk, with the aim of protecting personal data against loss, alteration, unauthorised access, disclosure or misuse.
No electronic transmission or storage system is entirely free of risk. For this reason, security measures are assessed and adjusted according to the needs and development of the systems used.
Privacy enquiries
To exercise your rights or clarify any question about the processing of your personal data, please contact:
Privacy and GDPR geral@vedapool.pt →This Privacy Policy may be updated whenever there are relevant changes to processing practices, the website or applicable legislation.